One of the most immediate benefits of the HR Operating Model – once you have completed the implementation and process improvement – is the efficiency of your HR team. Repetitive, admin-intensive tasks are documented and automated, others – such as approving – can be delegated to managers and employees through self-service functionality.

Process Excellence and Process Documentation strengthens your organisation to define, measure and control HR processes. It will secure an effective and efficient HR Process. Examples of HR processes are: Onboarding, Registration of Leaves of Absence or Voluntary & Involuntary Termination. A process is designed accordingly to the principles of LEAN. In other words, the processes are:

  • standardised and streamlined (across countries);
  • tailor-made to be complaint to local law;
  • automated as much as possible.

The steps in each of these processes will have minimum variation and minimum waste. This means eliminating non-added value activities. Above all, the documentation of each of the HR processes support employees and managers by transparency in tasks, responsibilities and accountabilities. Process Improvement is necessary to monitor the Process Excellence. We will analytically look at each of steps in the process and continue to improve ways of working.

We support you in writing Process Documentation / Local Work Instructions (LWIs). In this way your business continues to use the best HR practices while striving to HR Operational Excellence.

Foundation for Success

HR Policies are essential and your investment in a comprehensive People Strategy will result in a company foundation for success.

Effective & Efficient HR Processes

HR Process Excellence helps you to define, measure and control processes. These processes are standardised, streamlined and automated.


HR Policy & Process Excellence will bring understanding for employees and managers in regard to roles, responsibilities, accountabilities and tasks.